At Flying Jade, we are committed to delivering your order quickly and securely. Below, you’ll find all the details about our shipping options, costs, and delivery times. Please read through our policy to ensure a smooth shopping experience.
Order Processing Time
- Orders are processed within 1-3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed the next business day.
- If there are any issues with your order or delays in processing, our customer service team will notify you promptly via email.
Shipping Methods and Costs
Shipping fees are calculated based on the delivery address, weight, and size of the items in your order.
- Standard Shipping (Hong Kong):
Delivery typically takes 2-4 business days. - Express Shipping (Hong Kong):
For faster delivery, express shipping is available and delivers within 1-2 business days. - International Shipping:
Delivery times vary depending on the destination, with most deliveries taking 7-15 business days. - Free Shipping:
We offer free standard shipping for orders over a certain amount. Please check our website for ongoing promotions.
Shipping Destinations
We ship domestically within Hong Kong SAR and internationally.
- Domestic Shipping (Hong Kong):
Delivery is available to all regions within Hong Kong. - International Shipping:
We ship globally to most countries. For international orders, customs fees, duties, and taxes may apply, which are the responsibility of the customer.
Tracking Your Order
- Once your order has been shipped, you will receive a tracking number via email.
- You can use this tracking number to monitor your package’s progress through our courier’s website.
- Please allow 24-48 hours after shipment for tracking information to be updated.
- If you experience issues with tracking, please contact our support team at support@flyingjade.com.
Shipping Delays
While we strive to meet our estimated delivery times, please note that shipping times may vary due to factors beyond our control, such as:
- Weather conditions
- Postal delays or disruptions
- High-volume sales periods (e.g., holidays)
- Customs processing for international orders
If your order is delayed, we will provide updates and work to resolve the issue promptly.
Customs Duties and Taxes
For international orders, customs duties, taxes, or import fees may apply based on your country’s regulations. These fees are not included in your order total and are the responsibility of the customer.
Shipping Restrictions
- We are unable to ship to P.O. boxes or military addresses.
- Please ensure that you provide a valid physical address during checkout to avoid shipping delays.
Address Accuracy
To ensure timely delivery:
- Double-check your shipping address before completing your order.
- If you realize your address is incorrect after placing the order, please contact us as soon as possible at support@flyingjade.com.
Returns Due to Delivery Issues
If an order is returned to us due to an incorrect address, failure to pick up the package from a local depot, or refusal of delivery:
- Additional shipping costs for reshipping the order may apply.
Contact Us
If you have any questions or need assistance with shipping, please contact us:
Flying Jade
Email: support@flyingjade.com
Phone: (+852) 6614 3620
Address: RM 14, 29/F, HO KING COMM CENTRE, 2-16 FA YUEN STREET, MONG KOK, HONG KONG
Our customer service team is here to ensure that your shopping experience is smooth and hassle-free.